Insurance Specialist.BCA

Role Overview

Insurance Specialist, BCA at Mashreq Bank. Based in the UAE, this role sits within the Retail Banking Group, specifically the BCA Insurance department.

Role Purpose

Manage end-to-end insurance sales for Business Banking, drive customer profiling and needs analysis, and deliver tailored investment and insurance solutions while collaborating with internal teams to support the bank's financial goals.

Key Responsibilities

Sales & Revenue

• Manage end-to-end insurance sales for Business Banking, ensuring a seamless customer journey.
• Generate financial referrals and present investment and insurance products to Business Banking clients.
• Promote investment and insurance business through cross-selling wealth products.
• Support customer cross-selling for all insurance products in Business Banking.
• Achieve set revenue targets.

Client Management & Analysis

• Profile customers to understand their needs and provide tailored solutions.
• Conduct client profiling and risk analysis (CPRA) to understand client needs.
• Provide regular market updates, trend analysis, and upselling and cross-selling opportunities to clients.
• Handle customer complaints related to insurance and coordinate with relevant teams for resolution.

Stakeholder Collaboration & Education

• Work closely with I&I and Investment Proposition teams to understand products and market opportunities.
• Educate Business Banking teams on I&I opportunities and conduct need analysis.
• Collaborate with the I&I department, Investment Proposition Team, and other key stakeholders.

Qualifications & Experience

• Graduate degree.
• Minimum 6–8 years of experience in insurance sales, preferably in the UAE.
• Specialized product knowledge of all investment and insurance products offered by Mashreq.
• Experience working with Business Banking teams to generate referrals for investment and insurance needs.

Skills & Competencies

• Excellent communication, profiling, presentation, and analytical skills.
• Strong interpersonal skills and ability to work as a team player, coach, and train others.
• Knowledge of global economic trends and various investment vehicles and financial markets.
• Passionate about providing unbiased, competent, and timely financial services.
• Results-driven approach and commitment to continuous improvement.

Additional Information

• Willingness to obtain CII, Shariah Certifications, and Bancassurance product internal certifications.