Inside Sales Representative (JDE Sales Order Management)

Role Overview

Inside Sales Representative (JDE Sales Order Management) at NOV. This role provides inside sales support for assigned customers through the end-to-end sales process, delivering accurate quotations, order processing, delivery coordination, invoicing, and customer service in line with NOV Wellbore commercial and operational standards.

Role Purpose

The Inside Sales Representative supports the sales organization by managing the complete inside sales process for assigned accounts. The role ensures timely execution, revenue visibility, and customer satisfaction while maintaining accurate records and forecasting based on open orders.

Key Responsibilities

Quotations & Commercial Management

• Prepare, issue, and maintain accurate sales quotations for Downhole (DH) tools in accordance with approved pricing and commercial guidelines.
• Maintain accurate and timely Sales Quote reporting to support sales visibility and pipeline management.
• Maintain accurate sales order and quotation records within the JDE (JD Edwards) system.

Sales Forecasting & Planning

• Support sales forecasting and Best Guess reporting based on open orders.
• Monitor order, quote, and delivery status and proactively identify risks impacting delivery schedules, revenue, or forecast accuracy.

Order Processing & Coordination

• Process customer purchase orders accurately and within required timelines.
• Coordinate and arrange deliveries in collaboration with logistics, operations, and internal stakeholders.
• Ensure timely and accurate invoicing of completed orders.

Customer & Stakeholder Management

• Act as a key point of contact to support customer satisfaction and resolve order-related queries.
• Escalate issues appropriately to minimize commercial, operational, or customer impact.

Qualifications & Experience

• 3-5 years of experience in inside sales, sales support, or customer service within an industrial or oil and gas environment.
• Hands-on experience with sales quote preparation and reporting.
• Experience supporting sales forecasting based on open orders and pipeline.
• Working knowledge of JDE (JD Edwards) or similar ERP systems.
• Experience handling quotations, purchase orders, delivery coordination, and invoicing.
• Familiarity with Downhole tools or technical product portfolios is preferred.

Skills & Competencies

• Strong customer service and commercial orientation.
• Effective written and verbal communication skills.
• Ability to prioritize workload and manage multiple tasks based on business impact and urgency.
• Demonstrated track record of delivering time-bound results.
• Strong interpersonal skills with the ability to build rapport and trust with colleagues and customers.
• Ability to work effectively under pressure in a fast-paced, deadline-driven environment.
• High level of attention to detail with a focus on accuracy and compliance.
• Excel proficiency is an advantage, particularly for reporting, tracking, and data analysis.