Information Technology Specialist

Role Overview

Information Technology Specialist at IHG Hotels and Resorts, voco Doha Central, Doha, Qatar.

Company Overview

voco Doha Central is a pre-opening hotel in the heart of central Doha featuring 147 thoughtfully designed rooms and suites. The hotel offers contemporary style, genuine hospitality, and thoughtful comfort, with amenities including an indoor swimming pool, fully equipped fitness centre, spa with treatment rooms, Moroccan baths, steam room and sauna, multiple dining venues, and versatile event spaces. Ideally located with effortless access to the city's business districts, cultural landmarks including Souq Waqif and the Museum of Islamic Art, the Corniche, and Doha Metro, with Hamad International Airport a short drive away.

Role Purpose

Support the installation, maintenance, and troubleshooting of hotel IT systems to ensure technology runs efficiently and reliably while enabling colleagues to deliver seamless and exceptional guest experiences.

Key Responsibilities

Technical Support & Troubleshooting

• Provide first-line technical support for hardware, software, network, and system-related issues.
• Monitor system performance and resolve technical issues in a timely manner.

Infrastructure & Systems Management

• Assist with the setup, configuration, and maintenance of hotel IT infrastructure and equipment.
• Support hotel systems including PMS, POS, Wi-Fi, IPTV, telephony, and back-office applications.
• Maintain user accounts, access permissions, and IT asset inventories.
• Assist with system backups, software updates, and security procedures.

Vendor & Compliance Management

• Coordinate with vendors and service providers for equipment maintenance and support.
• Ensure compliance with IHG technology standards, policies, and cybersecurity requirements.

Documentation & Projects

• Maintain accurate records of support requests, system configurations, and IT documentation.
• Support pre-opening technology projects and system implementations.

Qualifications & Experience

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Previous experience in an IT support, helpdesk, or systems administration role, preferably within hospitality.
• Knowledge of computer hardware, software, networking, and troubleshooting techniques.
• Familiarity with hospitality systems such as PMS and POS is an advantage.

Skills & Competencies

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Proactive and service-oriented mindset.
• Strong attention to detail.