Human Resources Manager - Holiday Inn & Suites Dubai Science Park

Role Overview

Human Resources Manager at Holiday Inn & Suites Dubai Science Park, a property of IHG Hotels and Resorts, located in Dubai Science Park, Dubai.

Company Overview

Holiday Inn & Suites Dubai Science Park is a newly opened hotel featuring 240 hotel rooms and suites, 84 one-bedroom apartments, anchor food and beverage offerings, and 1,026 square meters of cutting-edge meeting and events facilities. The property is part of IHG Hotels and Resorts, one of the world's leading hotel groups, committed to delivering True Hospitality for Good.

Role Purpose

Create and maintain an enabling, empowering work environment that fosters positive culture and drives team engagement. Support operational excellence through people-focused HR practices, compliance, and initiatives that inspire team members to deliver exceptional guest experiences.

Key Responsibilities

Culture & Engagement

• Create and implement programmes that foster a positive, inclusive, and engaging work environment for all team members.
• Support and administer the annual Team Member Satisfaction Survey, including follow-up actions and engagement initiatives.
• Develop creative initiatives to inspire and motivate team members to deliver exceptional guest experiences.
• Promote the hotel and brand within the local community and encourage team member participation in community initiatives.

Recruitment & Onboarding

• Welcome, orient, and support new team members throughout their onboarding experience.
• Support recruitment initiatives as required.

Training & Development

• Educate and coach managers on HR disciplines, policies, and procedures to enhance productivity and performance.

Employee Relations & Compliance

• Manage and investigate workplace issues and employee relations matters, establish facts, identify potential risks, and facilitate appropriate resolution, escalating serious matters when required.
• Ensure ongoing compliance with relevant employment laws, company policies, and HR procedures.
• Maintain accurate and up-to-date personnel files and employee records in compliance with hotel policies and applicable employment laws.

Operations & Analytics

• Monitor staffing levels and manpower costs to support operational efficiency and business requirements.
• Support the preparation of the Human Resources department budget and monitor expenses to ensure effective cost control.
• Analyse exit interview feedback, turnover, absenteeism, and other HR data to identify trends, training needs, and opportunities for improvement.

Stakeholder Management

• Build and maintain strong relationships with external stakeholders and community contacts.

General Support

• Support employee relations and compliance initiatives as required.
• Perform other ad-hoc duties and responsibilities as required to support the hotel and business operations.

Qualifications & Experience

• Bachelor's degree or equivalent in Human Resources or a related field.
• Minimum 4 years' experience in hospitality or hotel HR, including direct supervisory experience.
• Strong knowledge of UAE Labour Law and local HR practices.

Skills & Competencies

• Fluent in English; additional languages are an advantage.
• Ability to recognize culture as key and drive enabling, empowering environments.
• Data analysis and trend identification.
• Investigation and conflict resolution.
• Stakeholder relationship management.

Additional Information

• Competitive salary and benefits offered.
• Part of the global IHG family with access to career development resources at www.careers.ihg.com.