Housekeeping Supervisor

Role Overview

Housekeeping Supervisor at Emirates Flight Catering. The role is based on-site at Emirates Flight Catering operations.

Role Purpose

Supervise and manage housekeeping operations to deliver high-quality service while ensuring strict compliance with food safety, occupational health and safety standards, and company policies. Lead a multinational team to achieve productivity targets, maintain cost-effectiveness, and drive continuous improvement across all assigned areas.

Key Responsibilities

Team Supervision & Development

• Supervise employees to ensure adherence with cleaning specifications, occupational health standards, and food safety standards while maintaining productivity and adherence to company policies.
• Develop and evaluate staff performance through regular standard operating procedure training, performance reviews, on-job orientation, and probation management.
• Address performance and conduct issues promptly, documenting incidents and maintaining accurate employee records.
• Recognize achievements to foster a positive work culture.
• Act as a role model and provide effective behavioural examples to motivate team members to achieve high levels of performance.

Operations & Planning

• Prepare and manage staff rosters to ensure adequate manpower coverage for all assigned areas, supporting smooth and efficient operations.
• Monitor and ensure proper use of equipment and chemicals while maintaining an updated standard equipment list and safe practices.
• Maintain adequate stock levels of cleaning tools, equipment, consumables, and employee kit items including towels, blankets, and slippers.
• Verify receipts, issue details, and update the enterprise resource planning system accurately.
• Ensure that equipment and chemicals are used in a proper and safe manner.

Service Delivery & Improvement

• Deliver high-quality housekeeping services by implementing cost-effective management practices, driving continuous improvements, and process optimizations to meet business and financial objectives.
• Engage with customers to investigate and resolve dissatisfaction, providing reassurance and implementing actions to prevent recurrence.
• Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.

Compliance & Quality

• Ensure full compliance with the company's food safety and quality management system requirements.
• Assist with the close out of any non-conformances within the required timeframe.
• Maintain strong practical knowledge and experience in food safety and occupational health and safety.

Qualifications & Experience

• Diploma in Hospitality or equivalent (must have).
• Intermediate level in food hygiene certificate or equivalent (preferred).
• Minimum 5 years of experience in the housekeeping sector.
• Minimum 2 years supervising a team.
• Knowledge of BICS standards, IOSH, and NEBOSH.

Skills & Competencies

• High standard of verbal and written communication in English.
• Proficient in the Microsoft Office suite.
• Results orientation.
• Demonstrated ability to supervise a multinational workforce.
• Strong planning and organisational skills with the ability to multitask and manage time effectively.
• Ability to collaborate cross functionally and at all levels with a team-based approach.
• Ability to positively manage conflict.
• High level of commitment to continuous improvement and adaptability to change.
• Support for creativity and innovation through commitment to agreed initiatives.