Job description
Role Overview
Housekeeping Supervisor at Anantara The Palm Dubai Resort, operated by Minor International, located in Dubai.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand. The brand embodies authentic hospitality inspired by the Sanskrit word meaning "without end," with a spirit of freedom, movement, and harmony. Anantara operates across the world in captivating locales including pristine beaches, private islands, ancient sites, and vibrant metropolises.
Role Purpose
To manage daily housekeeping and laundry department operations, ensuring efficient service delivery, compliance with Anantara standards, and consistent cleanliness and presentation across all guest rooms, public areas, and back-of-house facilities.
Key Responsibilities
Operations Management
- Assist in managing daily operations of the housekeeping and laundry departments.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, quality, and presentation standards are consistently maintained.
- Monitor and enforce compliance with departmental Standard Operating Procedures (SOPs) and brand standards.
- Implement initiatives to reduce wastage and improve cost control within the department.
Health, Safety & Compliance
- Ensure all housekeeping operations comply with health, safety, hygiene, and security requirements.
- Ensure effective key control procedures are maintained to support guest security and operational compliance.
- Ensure lost and found procedures are followed, with all items properly stored, recorded, and handled according to hotel policies.
Inventory & Resource Management
- Manage housekeeping inventories, including linen, uniforms, guest supplies, amenities, and minibar items, ensuring accurate records and appropriate stock levels.
- Monitor linen, towel, and uniform par levels to maintain operational efficiency and minimise shortages.
Team Leadership & Development
- Coach, train, and guide new and existing team members, ensuring effective onboarding, continuous development, and cross-training opportunities.
- Foster a positive and motivational working environment, promoting teamwork and effective communication across departments.
- Encourage team members to develop multi-skilling capabilities across Housekeeping and related areas to enhance operational flexibility.
Stakeholder & Cost Management
- Assist in maintaining positive relationships with suppliers and external partners to support smooth departmental operations.
- Support payroll and labour cost management by monitoring overtime and addressing operational challenges promptly.
Special Projects
- Support special projects, task force assignments, hotel openings, and events as required by Minor International.
Additional Information
- Full details are available on the employer's original posting.