Housekeeping Supervisor

Role Overview

Housekeeping Supervisor at Hilton. This role ensures the upkeep and cleanliness of the hotel while delivering memorable experiences that make every guest's stay exceptional.

Role Purpose

To supervise the housekeeping team and maintain the highest standards of cleanliness and guest service across all hotel areas, ensuring that every guest experiences the light and warmth of hospitality.

Key Responsibilities

Team Supervision

• Train, schedule, and oversee team members to ensure cleanliness and quality standards in guest rooms.
• Inspire others through leadership and foster teamwork to drive the best outcomes.

Inspections & Standards

• Perform routine checks of checkout rooms and spot inspections of occupied rooms.
• Review service areas, storage, and corridors to ensure cleanliness and maintenance standards are met.

Maintenance & Coordination

• Report and promptly follow up on any maintenance issues or facility concerns.
• Coordinate maintenance needs with relevant departments.

Special Projects & Initiatives

• Schedule and supervise periodic deep cleaning and special housekeeping initiatives.

Inventory & Equipment Management

• Maintain stock levels of housekeeping supplies and materials.
• Ensure proper maintenance of housekeeping equipment.

Guest Service

• Ensure excellent service delivery, including fulfilling VIP and special guest requests.
• Act with integrity and accountability in all guest interactions.

Skills & Competencies

• Passion for hospitality and delivering exceptional guest experiences.
• Strong leadership and team management abilities.
• Attention to detail and commitment to quality standards.
• Problem-solving and prompt follow-up on issues.
• Ability to act with integrity and ownership in all responsibilities.