Housekeeping Floor Supervisor

Role Overview

Housekeeping Floor Supervisor at Hilton. This role is responsible for supervising housekeeping operations and ensuring exceptional guest experiences through maintaining the highest standards of cleanliness and hospitality.

Role Purpose

As a Housekeeping Floor Supervisor, you ensure the upkeep and cleanliness of the hotel while spreading the light and warmth of hospitality by delivering memorable experiences that make every guest's stay exceptional.

Key Responsibilities

Team Supervision

• Train, schedule, and oversee team members to ensure cleanliness and quality standards in guest rooms.
• Inspire others through leadership and foster teamwork to drive the best outcomes.

Inspections and Standards

• Conduct routine checks of checkout rooms to verify cleanliness and compliance with standards.
• Perform spot inspections of occupied rooms to maintain quality assurance.
• Review service areas, storage, and corridors to ensure cleanliness and maintenance standards are met.

Maintenance and Facilities

• Report and promptly follow up on any maintenance issues or facility concerns.
• Coordinate maintenance needs with appropriate departments.

Operations and Projects

• Schedule and supervise periodic deep cleaning and special housekeeping initiatives.
• Maintain stock levels and ensure proper maintenance of housekeeping equipment.
• Manage inventory and equipment across housekeeping operations.

Guest Service

• Ensure excellent service delivery across all guest interactions.
• Manage VIP and special guest requests to exceed expectations.

Qualifications & Experience

The source does not specify required education, years of experience, sector background, or certifications.

Skills & Competencies

• Passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Leadership and the ability to inspire others.
• Belief that teamwork drives the best outcomes.
• Sense of ownership and accountability.
• Focus on bringing urgency and discipline to every moment.