Job description
Role Overview
Housekeeping Coordinator (Saudi National) at Marriott International, St. Regis Hotels & Resorts.
Company Overview
St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. The brand has remained committed to an uncompromising level of bespoke and anticipatory service for all guests, delivered by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as signature Butler Service. St. Regis is part of the Marriott International portfolio.
Role Purpose
Coordinate daily Housekeeping operations by managing room status, prioritizing cleaning assignments, and serving as a liaison between Housekeeping, Engineering, Front Office, and Laundry to ensure rooms are cleaned efficiently and guest service standards are maintained.
Key Responsibilities
Room Status & Operations
- Run sold room reports and verify room status.
- Determine discrepant rooms and document and resolve issues with the Front Desk.
- Prioritize room cleaning based on operational needs.
- Update status of departing guest rooms.
- Ensure vacant dirty rooms are cleaned by the necessary time.
- Assign rush rooms and rooms previously on the 'Do Not Disturb' list.
Staffing & Coordination
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Prepare and distribute room assignments to Housekeeping staff.
Monitoring & Documentation
- Record, monitor, and update list of 'Do Not Disturb' rooms.
- Complete required Housekeeping paperwork.
Safety & Compliance
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Ensure adherence to quality expectations and standards.
Guest Service & Communication
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
General Duties
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Prepare and review written documents accurately and completely.
- Enter and locate work-related information using computers.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications & Experience
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.