Job description
Role Overview
Housekeeping Coordinator at Hilton. This role involves supervising daily laundry and uniform operations while delivering memorable guest experiences across Hilton brands.
Role Purpose
Serve as the main communication centre for the housekeeping department, ensuring all information sent and received from the control desk is accurate, timely, and distributed appropriately. Maintain complete and up-to-date departmental records while supporting the guest experience through operational excellence.
Key Responsibilities
Communications & Coordination
- Manage the control desk as the main communication centre for the housekeeping department.
- Oversee all information sent out and received from the control desk.
- Maintain good telephone etiquette when communicating with team members and guests.
- Keep the notice board up to date with relevant information.
Operations & Record Management
- Maintain complete and up-to-date information of every departmental section under housekeeping.
- Supervise daily laundry and uniform operations.
Qualifications & Experience
- Previous hotel housekeeping experience is advantageous.
Skills & Competencies
- IT proficiency.
- Excellent organisational and planning skills.
- Accountable and resilient mindset.
- Good communication and telephone skills.
- Ability to work under pressure.
- Ability to work alone and in teams.
Additional Information
Hilton is an award-winning global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company is committed to supporting team member career development and has been repeatedly recognized on the World's Best Workplaces list by Great Place to Work and Fortune.