Housekeeping Coordinator

Role Overview

Housekeeping Coordinator at Minor International, Desert Islands Resort & Spa by Anantara.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense of authentic hospitality. Founded in 2001 in Thailand, the company has expanded across the world, welcoming guests in captivating locales including pristine beaches, private islands, ancient sites, and vibrant metropolises. The brand is inspired by the Sanskrit word meaning "without end," embodying freedom, movement, and harmony.

Role Purpose

The Housekeeping Coordinator manages the daily operations and communication of the Housekeeping department, ensuring smooth coordination with other hotel departments, timely completion of guest requests, and compliance with hotel standards and procedures.

Key Responsibilities

Coordination & Communication

• Coordinate daily activities of the Housekeeping department and ensure smooth communication within the team.
• Coordinate with Front Office regarding room status, room priorities, and guest requests.
• Receive and coordinate guest requests related to Housekeeping and ensure timely follow-up.
• Assist in maintaining effective communication between Housekeeping, Front Office, Engineering, and other departments.
• Communicate important updates and instructions to Housekeeping team members.

Reporting & Documentation

• Prepare and update daily room status reports and housekeeping assignments.
• Maintain proper records and documentation related to Housekeeping operations.
• Assist the Housekeeping management team with daily reports, administrative tasks, and departmental requirements.
• Ensure lost and found items are recorded, handled, and stored according to hotel procedures.

Operations & Quality Assurance

• Follow up on room readiness and ensure rooms are released on time.
• Communicate maintenance issues and room defects to the relevant department and follow up on completion.
• Ensure compliance with hotel standards, health and safety requirements, and departmental procedures.

Resource Management

• Monitor and maintain records of housekeeping supplies, linen, guest amenities, and equipment.
• Coordinate linen and uniform requirements with the relevant teams.

Scheduling & Team Support

• Support the coordination of team member schedules, attendance, and daily operational requirements.

Qualifications & Experience

• Previous experience in a Housekeeping or hotel operations role.
• Previous experience as a Housekeeping Coordinator or in a similar administrative or coordination role is preferred.
• Good knowledge of hotel housekeeping operations and room status procedures.

Skills & Competencies

• Good communication and organizational skills.
• Strong attention to detail and ability to maintain accurate records.
• Ability to coordinate multiple tasks and priorities in a fast-paced environment.
• Basic computer skills and experience with hotel systems is an advantage.
• Ability to work under pressure and meet operational deadlines.
• Positive, proactive, and team-oriented attitude.

Additional Information

• Flexible to work shifts, weekends, and public holidays.