Job description
Role Overview
Housekeeping Assistant Manager at Souq Waqif Boutique Hotel By Tivoli, a Minor Hotels property located in Doha, Qatar.
Company Overview
Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The company operates through multiple brands: Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.
Role Purpose
The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing daily housekeeping operations. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces while supervising staff, managing inventory, maintaining service quality standards, and ensuring a safe and productive work environment.
Key Responsibilities
Operations & Planning
- Assist in planning, organizing, and coordinating daily housekeeping operations.
- Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.
- Manage inventory and ordering of cleaning supplies, linens, and guest amenities.
Staff Management & Development
- Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.
- Help schedule staff shifts, manage attendance, and participate in performance reviews.
- Train new housekeeping team members and conduct refresher training sessions.
Quality & Standards
- Ensure housekeeping standards and procedures are consistently followed to maintain quality service.
- Support in ensuring compliance with health and safety regulations and sanitation standards.
Guest & Stakeholder Relations
- Handle guest complaints and special requests in a prompt, courteous manner.
- Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service.
Qualifications & Experience
- High school diploma or equivalent.
- 2+ years of experience in housekeeping operations.
- At least 1 year in a supervisory or assistant managerial role.
Skills & Competencies
- Strong leadership and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to handle multiple priorities and work under pressure.
- Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, HotSOS) is a plus.