Hotel Manager - The Ritz-Carlton Abu Dhabi Grand Canal

Role Overview

Hotel Manager at The Ritz-Carlton Abu Dhabi Grand Canal, operated by Marriott. The position serves as the strategic business leader of property operations and acts as General Manager in the General Manager's absence.

Role Purpose

To lead property-wide operations across all departments, develop and execute the operations and brand service strategy, ensure guest satisfaction and employee engagement, and drive revenue growth and financial performance.

Key Responsibilities

Strategic Operations & Leadership

• Function as the strategic business leader of property operations.
• Act as General Manager in the General Manager's absence.
• Develop and implement property-wide operations strategy in alignment with brand business strategy and lead its execution.
• Champion the brand's service vision for product and service delivery and ensure alignment amongst the property leadership team.
• Establish a vision for product and service delivery on property.
• Communicate a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Make and execute key decisions to keep property moving forward towards achievement of goals.

Managing Profitability & Financial Performance

• Keep operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Review financial reports and statements to determine how Operations is performing against budget.
• Work with direct reports to determine areas of concern and establish ways to improve the departments' financial performance.
• Strive to maintain profit margins without compromising guest or employee satisfaction.
• Coach and support operations team to effectively manage occupancy, rate, wages and controllable expenses.
• Review the Wage Progress Report and compare budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
• Ensure capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Identify and analyze operational challenges and facilitate the development of solutions to prevent reoccurrence.

Property Operations Management

• Oversee Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable.
• Ensure that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Strive to improve service performance.
• Ensure brand and regional business initiatives are implemented and communicate follow-up actions to team as necessary.
• Ensure core elements of the service strategy are in place to produce the desired results.
• Ensure operations meet the brand's target customer needs.
• Tour building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Human Resources & Team Leadership

• Work with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy.
• Hire operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conduct annual performance appraisals with direct reports according to Standard Operating Procedures.
• Observe service behaviors of employees and provide feedback to individuals and/or managers.
• Utilize an "open door" policy and review employee satisfaction results to identify and address employee problems or concerns.
• Stay knowledgeable of leadership talent in the property.
• Ensure employees are treated fairly and equitably.
• Foster employee commitment to providing excellent service, participating in daily stand-up meetings and modeling desired service behaviors in all interactions with guests and employees.

Qualifications & Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major, plus 8 years' experience in management operations, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major, plus 6 years' experience in management operations, sales and marketing, or related professional area.

Additional Information

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.