Hotel Cleanliness Supervisor (Housekeeping Supervisor)

Role Overview

Hotel Cleanliness Supervisor (Housekeeping Supervisor) at Marriott International. The role involves inspecting guest rooms and public areas to ensure quality standards, managing housekeeping operations, and coordinating across departments.

Role Purpose

Inspect and verify the quality of cleaned guest rooms and public areas against company standards. Manage daily housekeeping activities, coordinate interdepartmental efforts, resolve discrepancies, and support the housekeeping team through scheduling, training, and performance management.

Key Responsibilities

Quality Assurance & Inspection

• Inspect guest rooms, public areas, pool, and other spaces after cleaning by housekeeping staff to ensure quality standards are met.
• Run sold room reports and verify room status.
• Identify and determine discrepant rooms.
• Document and resolve issues with discrepant rooms in coordination with the Front Desk.
• Ensure adherence to quality expectations and standards.

Operations & Scheduling

• Prioritize room cleaning based on operational needs.
• Update status of departing guest rooms.
• Prepare, distribute, and communicate changes in room assignments.
• Assist housekeeping management in managing daily activities.
• Communicate issues to the next shift.
• Complete required paperwork.

Interdepartmental Coordination

• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.

Team Management & Development

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Develop and maintain positive working relationships with team members and other departments.
• Listen and respond appropriately to employee concerns.

Guest Service

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.

Safety & Compliance

• Follow all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Maintain confidentiality of proprietary information.
• Protect company assets.

General Conduct

• Ensure uniform and personal appearance are clean and professional.
• Speak with others using clear and professional language.
• Perform other reasonable job duties as requested by supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Skills & Competencies

• Ability to move, lift, carry, and place objects weighing 55 pounds or less without assistance and in excess of 55 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Proficiency entering and locating work-related information using computers and point of sale systems.
• Ability to read and visually verify information in a variety of formats, including small print.

Additional Information

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.