Host/Hostess - Holiday Inn & Suites Dubai Science Park

Role Overview

Host/Hostess at Holiday Inn & Suites Dubai Science Park, operated by IHG Hotels and Resorts. The property is located in Dubai Science Park, Dubai.

Company Overview

Holiday Inn & Suites Dubai Science Park is ideally positioned in the heart of Dubai Science Park, in one of Dubai's most sought-after residential areas. The property features 240 hotel rooms and suites, 84 one-bedroom apartments, anchor food and beverage offerings, and extensive cutting-edge meeting and events facilities spanning 1,026 square meters. The location is minutes away from major shopping malls, Jumeirah Beaches, world-leading tourist attractions, parks, an auto drome, and over 5 championship golf courses.

Role Purpose

Welcome and seat guests in the bar, manage dining flow, take reservations, and handle guest inquiries with warmth and efficiency. The role ensures smooth restaurant operations through administrative support, booking management, and coordination with restaurant management to maximize revenue and guest satisfaction.

Key Responsibilities

Guest Service

• Welcome guests in a warm and friendly manner and ascertain their dining needs in the bar.
• Seat guests, manage the seating chart, and monitor restaurant activity to determine seating and dining flow.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.

Reservations & Bookings

• Take bookings for the restaurant via telephone, fax, and email.
• Deal promptly with all inquiries relating to the restaurant, converting inquiries into bookings.
• Handle guest orders and turn them into confirmed reservations.

Administrative & Systems Management

• Keep up to date and accurate records of all booking inquiries and enter them into systems.
• Follow up on guest requirements and pass information to the appropriate team member.
• Utilize systems to their full potential to maximize bookings.
• Create and maintain a database of all regular patrons of the restaurant with detailed guest records.
• Manage administrative tasks and reports on a daily basis.

Operations & Marketing

• Liaise with restaurant management regarding special offers.
• Ensure special offers are advertised accordingly on the system and website.
• Perform opening and closing duties as needed.

Qualifications & Experience

• At least 1–2 years of similar or relevant experience in a 4 or 5 star hotel.

Skills & Competencies

• Excellent English communication skills.
• Well-versed in hotel systems.
• True Attitude: caring approach, desire to make a positive difference, and ability to build genuine connections with guests.
• True Confidence: knowledge and skills to perform the role and give guests confidence in your support during their stay.
• True Listening: focus on what guests are saying, sensitivity to body language, and understanding of guest wants and needs.
• True Responsiveness: ability to provide guests with what they need in a timely and caring manner.

Additional Information

• Amenable for working rotating shifts.
• Competitive salary and benefits offered.
• Full details are available on the employer's original posting.