Hostess (Seasonal - 6 Months)

Role Overview

Hostess (Seasonal - 6 Months) at Qasr Al Sarab Desert Resort By Anantara, a luxury resort property.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense of authentic hospitality. Founded in 2001 in Thailand, the brand has expanded worldwide, welcoming guests in captivating locales including pristine beaches, private islands, ancient sites, and vibrant cities. The company is inspired by the Sanskrit word meaning "without end," embodying freedom, movement, and harmony.

Role Purpose

To deliver exceptional guest experiences at the restaurant entrance and throughout the dining operation by greeting guests warmly, managing seating, maintaining professional standards, and ensuring smooth daily service in alignment with hotel policies and Anantara's hospitality philosophy.

Key Responsibilities

Guest Service & Hospitality

• Greet and seat guests in the restaurant in a warm and friendly manner, setting the tone of welcoming hospitality for the entire guest experience.
• Perform every guest interaction in a friendly and welcoming manner.
• Check with guests to get feedback on the quality of their experience.
• Share any problems that arise with outlet managers, but attempt to take care of the problem immediately.

Operations & Facility Management

• Work as a team with colleagues to ensure timely service and smooth running of the operation.
• Ensure the front of the restaurant is always covered and the entrance is as welcoming and attractive as possible.
• Check each table to ensure it is clean and fully set up before any guests are seated.
• Pitch in and help in service whenever the need arises.
• Work in a Cashier function and closing tables.

Standards & Compliance

• Understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, operation, and personal discipline and grooming.
• Be completely familiar with the services offered in the restaurant and throughout the hotel.
• Maintain professional telephone etiquette and a perfect understanding of reservations policies and procedures.

Qualifications & Experience

• High School diploma.
• Previous experience in the same position for at least 1 year.
• Luxury hotel experience is a must.

Skills & Competencies

• Passion for excellent service.
• Excellent team player.
• Great communication skills.

Additional Information

• Position is seasonal for 6 months.
• Work location: Qasr Al Sarab Desert Resort By Anantara.