Hostess - InterContinental Riyadh

Role Overview

Hostess at InterContinental Riyadh, IHG Hotels & Resorts, located in Riyadh.

Role Purpose

Deliver exceptional guest experiences by managing restaurant arrivals, reservations, seating, and dining flow while maintaining operational standards, cleanliness, and safety throughout service.

Key Responsibilities

Guest Welcome & Seating

• Meet and greet all guests and potential guests at the front of the Restaurant.
• Welcome guests to the Restaurant by using the Restaurant name.
• Inquire if they have a reservation and note it in the reservation book if they do.
• Create a reservation with their dining preferences if they do not and note it in the reservation book.
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
• Be attentive to guest requests and resolve complaints where possible, reporting all incidents to your Supervisor.

Reservations & Bookings

• Take telephone bookings and document in the Reservation book according to restaurant standards.
• Maintain current information on all general activities of the hotel.

Restaurant Readiness

• Ensure the restaurant is ready to receive guests prior to opening.
• Ensure both wait staff and tables are ready in line with opening standards.
• Ensure restaurant operating equipment is clean and in working order.

Cleanliness & Maintenance

• Maintain responsibility of cleanliness of hostess stations.
• Maintain responsibility of cleanliness of all menus and drink menus.

Service Support

• Assist with beverage service.
• Assist with food service.
• Maintain detailed knowledge of menu, including daily specials.
• Ensure tables are cleared quietly and efficiently.
• Carry food and beverage trays in a safe manner to minimize breakages.
• Complete dockets accurately and clearly.

Training & Leadership

• Train wait staff and bus staff in hostess standards.

Appearance & Standards

• Maintain impeccable uniform and personal presentation standards in accordance with hotel policy.

Occupational Health & Safety

• Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.