Job description
Role Overview
Hostess at Raffles The Palm, part of Accor's Raffles Hotels & Resorts. Located on Palm Jumeirah, Dubai. Reports to the F&B Supervisor.
Company Overview
Raffles Hotels & Resorts is a legendary brand established in 1887, celebrated for storied heritage and intuitive, gracious service. Raffles The Palm opened in 2021 as a palatial beach resort featuring 340 spacious rooms, suites and villas inspired by European palace elegance with handcrafted Italian furniture. The resort offers panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, specialist boutiques, a VIP movie theatre, signature and private restaurants, and exquisite banqueting and conference spaces.
Role Purpose
The Hostess provides exceptional and personalized service to guests, ensuring every arrival and dining experience is seamless, warm, and welcoming. This role creates memorable dining experiences through genuine hospitality, elegance, and attention to detail by greeting and seating guests, managing reservations and table assignments, assisting with inquiries and requests, coordinating with the service team, and presenting the restaurant to the highest standards.
Key Responsibilities
Guest Welcome & Seating
- Provide an appropriate welcome at F&B outlets for guests
- Provide a warm and friendly welcome, leading guests and seating them at their table
- Anticipate guest needs and respond efficiently to requests
Reservations & Table Management
- Handle table reservations and control the flow of guests effectively
- Take telephone bookings and maintain a clear and organized reservations book
- Maintain and update guest database
- Possess full knowledge of restaurant's seating and table plan
- Effectively control guest flow in the restaurant ensuring maximum turnover
Guest Service & Problem Resolution
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
- Assist with guest inquiries and requests
- Present check to guests and perform cashiering function if needed
Operational Setup & Maintenance
- Assist in the set-up of tables and displays
- Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
- Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
- Correct preparation of all necessary operational material in the back office
Team Coordination & Training
- Maintain good working relationship with own colleagues and all other departments
- Train waitstaff and bus staff in hostess standards
- Assist other Food & Beverage outlets in their operations within peak times when needed
Health, Safety & Compliance
- Learn safety, sanitation and hygiene policies
Administrative & Inventory
- Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
General Duties
- Carry out any other duties as and when assigned by the Management of the Hotel
Qualifications & Experience
- 1 year Hotel experience in Food & Beverage
- Secondary education
- Excellent reading, writing and oral proficiency in English
Skills & Competencies
- Well-presented and professionally groomed at all times
- Strong interpersonal skills and able to establish good rapport with guests
- Computer knowledge (Microsoft Excel, Word, PowerPoint)
- Embrace the Raffles brand promise and luxury in your role and in all interactions
- Foster an inclusive environment where every individual feels valued and respected
Additional Information
Employee Benefits include complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
Candidates will receive an email from AssessFirst prompting completion of a mandatory questionnaire to explore compatibility with the role and Raffles' culture of luxury excellence.
Raffles is committed to creating an inclusive environment where diverse talent thrives and welcomes candidates from all backgrounds.