Hostess at Waldorf Astoria Dubai International Financial Centre

Role Overview

Hostess at Waldorf Astoria Dubai International Financial Centre, Hilton, located in Dubai.

Role Purpose

As the first point of contact for restaurant guests, you are responsible for welcoming visitors, managing reservations, coordinating seating, and delivering exceptional service to ensure a seamless dining experience that upholds Forbes Five-Star standards.

Key Responsibilities

Guest Welcome & Seating

• Extend a warm and genuine welcome to all guests arriving at the outlet.
• Escort guests to their tables and present menus in a professional and engaging manner.
• Maintain an excellent understanding of the restaurant seating plan to optimise table allocation and guest flow.

Reservation & Information Management

• Manage restaurant reservations, ensuring guest preferences, dietary requirements, allergies, and special occasions are accurately recorded and communicated to the team.
• Maintain comprehensive knowledge of menu offerings, promotions, and restaurant facilities.
• Answer telephone calls courteously and professionally, accurately recording and communicating messages where required.

Guest Service & Experience

• Manage guest enquiries and requests in a friendly, timely, and professional manner.
• Coordinate closely with the restaurant team to ensure guest preferences and special requests are delivered seamlessly.
• Engage with guests throughout their dining experience, anticipating needs and creating personalised, memorable moments.
• Anticipate guest preferences and deliver personalised service aligned with Waldorf Astoria standards.

Operations & Standards

• Follow established reporting procedures and communicate operational concerns promptly.
• Maintain impeccable grooming, personal presentation, and hygiene standards in accordance with Waldorf Astoria guidelines.

Qualifications & Experience

• Previous experience in a similar role or in Food and Beverage department.
• Knowledge of Food Hygiene Regulations.
• Previous experience of cash handling.

Skills & Competencies

• Excellent communication skills, both oral and written.
• Committed to delivering high levels of customer service.
• Positive attitude.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work independently or in teams.

Additional Information

• Previous experience in a similar role within a luxury hotel in Dubai is advantageous.
• Knowledge of Forbes Five-Star standards is advantageous.
• Hilton is recognised repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune.
• Hilton supports career development and progression for all team members.