Job description
Role Overview
Head of Engineering at webook.com, Saudi Arabia's #1 event ticketing and experience booking platform by technology, features, agility, and revenue. This role leads the engineering function for a high-impact organization serving some of the largest mega events in the Kingdom and surpassing over 2 billion sales.
Company Overview
webook.com is Saudi Arabia's leading event ticketing and experience booking platform, recognized for technological innovation, feature richness, operational agility, and revenue generation. The company serves major mega events across the Kingdom.
Role Purpose
Lead and enable the engineering organization to deliver scalable, reliable, high-performance platforms while fostering a culture of ownership, collaboration, and technical excellence. Balance innovation with operational stability, align engineering efforts with business goals, and drive transformational impact through technology and team enablement.
Key Responsibilities
Leadership & Team Enablement
- Lead and enable engineering teams, fostering a culture of ownership, collaboration, and technical excellence.
- Define and communicate the technical vision, priorities, and roadmap, aligning engineering efforts with business goals.
- Provide guidance and mentorship on architecture, system design, and technical decision-making.
- Drive team performance and operational efficiency, ensuring smooth day-to-day execution.
- Support hiring, onboarding, and career development within the engineering function.
Technical Oversight & Strategy
- Oversee system architecture and technical standards, ensuring scalability, reliability, and maintainability.
- Review and approve major technical initiatives, balancing innovation with operational stability.
- Promote engineering best practices in coding, documentation, testing, and observability.
- Contribute to high-impact technical decisions when required, providing hands-on guidance for complex problems.
Operational Excellence
- Monitor engineering processes, workflows, and delivery metrics to ensure consistent execution.
- Ensure cross-team alignment, knowledge sharing, and technical consistency across the organization.
- Lead initiatives for incident response, performance monitoring, and post-mortems.
- Act as a point of escalation for complex operational or technical challenges.
- Leverage AI to uncover opportunities that improve product experiences, streamline operations, and enhance team productivity.
Qualifications & Experience
- 10+ years of professional software engineering experience.
- 5+ years in a leadership role, guiding teams in a high-growth environment.
- Proven experience delivering high-traffic, mission-critical platforms.
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
- Experience contributing to open-source projects or technical thought leadership is a plus.
Skills & Competencies
- Deep expertise in Laravel/PHP backend systems, with experience designing scalable, maintainable, and high-performance platforms.
- Proven ability to lead and enable high-performing engineering teams, setting standards for quality and execution.
- Solid knowledge of software development best practices, including code quality, testing, documentation, and observability.
- Deep understanding of large-scale, high-performance platforms, including SQL/NoSQL, caching, and concurrency.
- Strong strategic and operational planning skills, balancing short-term delivery with long-term system sustainability.
- Excellent written and verbal communication skills; fluent English speaking and writing.
- Experience in Scrum and Agile methodology.
- Familiarity with cloud infrastructure (AWS/GCP), CI/CD pipelines, and containerized deployments is a plus.