Guest Services Agent

Role Overview

Guest Services Agent position at Souq Waqif Boutique Hotel By Tivoli, operated by Minor Hotels.

Company Overview

Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI brands. The company operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Role Purpose

Provide expert guest services in a courteous and efficient manner throughout the guest lifecycle, from reservation through departure, ensuring satisfaction and addressing all inquiries, requests and comments promptly.

Key Responsibilities

Guest Relations & Service

• Greet and register guests upon arrival.
• Provide outstanding guest service during their stay.
• Handle all guest enquires, requests and comments promptly and efficiently.

Reservations & Account Management

• Take reservations.
• Settle the guest's account upon completion of their stay.

Qualifications & Experience

• Prior experience in hotel front office operations is preferred.
• Fluency in English is required.

Skills & Competencies

• Strong focus on customer service.
• Excellent communication skills.
• Computer skills in MS Office.
• Experience with current Property Management Systems (PMS) is preferred.

Additional Information

• Ability to work shifts, weekends and public holidays required.