Guest service supervisor

Role Overview

Guest Service Supervisor at Souq Waqif Boutique Hotel By Tivoli, operated by Minor Hotels. Location: Doha, Qatar.

Company Overview

Minor Hotels is an international hotel owner, operator and investor with a portfolio of over 530 properties across Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI brands. The company operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America, serving diverse traveller needs and preferences.

Role Purpose

The Guest Service Supervisor oversees daily guest service operations to ensure guests receive professional, efficient, and friendly service while maintaining high customer satisfaction standards.

Key Responsibilities

Guest Service Operations

• Supervise and support guest service and front office staff during shifts
• Ensure smooth check-in and check-out processes
• Handle guest inquiries, complaints, and special requests professionally
• Assist with VIP guest arrangements and escalations

Service Quality & Standards

• Monitor service quality and ensure company standards are maintained
• Monitor lobby appearance and guest areas
• Ensure compliance with health, safety, and company policies

Team Management

• Train, coach, and mentor team members
• Prepare shift schedules and assign duties

Operational Procedures

• Coordinate with housekeeping, maintenance, and other departments
• Ensure accurate billing, reservations, and cash handling procedures
• Maintain records, reports, and operational logs

Qualifications & Experience

• Diploma or Bachelor's degree in Hospitality Management or related field
• 2–5 years of experience in hospitality or customer service
• Previous supervisory experience preferred

Skills & Competencies

• Strong communication and interpersonal skills
• Problem-solving and conflict-resolution abilities
• Proficiency in hotel management systems (Opera, Fidelio, etc.)
• Good organizational and multitasking skills

Additional Information

• Ability to work shifts, weekends, and holidays