Job description
Role Overview
Guest Service Expert at Marriott, St. Regis Hotels & Resorts. This is a full-service hospitality position based at a St. Regis property.
Company Overview
St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in premier locations worldwide. The brand is known for an uncompromising level of bespoke and anticipatory service, delivered by gracious hosts who combine classic sophistication with modern sensibility, and signature Butler Service. St. Regis operates as part of Marriott International's portfolio of brands.
Role Purpose
The Guest Service Expert creates memorable and unique dining experiences by taking initiative to deliver a wide range of services throughout each guest's meal. The role transforms standard service transactions into meaningful moments of hospitality, whether through table setting, kitchen communication, guest interaction, or workspace maintenance.
Key Responsibilities
Guest Service & Experience
- Deliver a wide range of services to ensure guests enjoy their meal.
- Interact with and serve guests throughout their dining experience.
- Manage the menu by reading and visually verifying information for guests.
Operations & Setup
- Set tables according to service standards.
- Clean work areas and supplies.
- Move, lift, carry, push, pull, and place objects weighing 25 pounds or less without assistance and up to 50 pounds with assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, or walk for extended periods, including movement over sloping, uneven, or slippery surfaces.
Kitchen & Coordination
- Communicate with the kitchen to support service execution.
Standards & Compliance
- Maintain a safe workplace environment.
- Follow company policies and procedures.
- Uphold quality standards consistently.
- Ensure uniform, personal appearance, and communications remain professional.
- Perform other reasonable job duties as requested.
Qualifications & Experience
- Education: High school diploma or G.E.D. equivalent preferred.
- Related Work Experience: Less than 1 year of related work experience preferred.
- Supervisory Experience: None required.
- License or Certification: None required.
Additional Information
Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.