Guest Service Center Agent

Role Overview

Guest Service Center Agent at Anantara Hotels & Resorts, a global luxury hotel and resort brand. The role is based at Qasr Al Sarab Desert Resort By Anantara.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Founded in 2001 in Thailand, the company has expanded across the world, welcoming guests in some of the world's most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. The brand is inspired by the Sanskrit word meaning "without end," embodying freedom, movement, and harmony.

Role Purpose

To anticipate guest needs and handle inquiries in a helpful and attentive manner while maintaining the highest standards of Anantara hospitality. The role ensures guest satisfaction through proactive service delivery and timely resolution of all guest-related issues.

Key Responsibilities

Guest Service Delivery

• Anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
• Take personal responsibility for the service and attitude with which guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

Product & Systems Knowledge

• Maintain complete knowledge of the hotel product, PBX System, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.

Guest Satisfaction & Follow-up

• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow-up is completed on a timely basis.

Cross-departmental Collaboration

• Develop a close and harmonious working relationship with all hotel departments.

Professional Development

• Attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications & Experience

• College diploma in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Luxury hotel experience is required.

Skills & Competencies

• Good communication skills, both written and spoken.
• Good English skills, both written and spoken.
• Experience with Front Office Systems.