Guest Service Agent F&B

Role Overview

Guest Service Agent F&B at Hilton. This role involves delivering food and beverage service while creating memorable hospitality experiences for hotel guests.

Role Purpose

Deliver exceptional food and beverage service by combining efficient operations with genuine hospitality, ensuring every guest interaction reflects Hilton's commitment to memorable stays.

Key Responsibilities

Guest Service

• Delight guests by bringing an upbeat and friendly attitude to all guest interactions.
• Proactively identify and implement ways to make each guest's meal experience special.

Menu & Order Management

• Master the details of all menu items, promotions, and specials to answer guest questions with confidence.
• Take food and beverage orders accurately.
• Enter orders into the point-of-sale system.
• Deliver completed orders promptly with attention to detail.

Operations & Maintenance

• Maintain the food service station in a fully stocked, clean, and organized condition.

Compliance & Safety

• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations.
• Ensure the highest standards of guest and team member well-being.

Additional Information

Success in this role is guided by Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and focus on the Now.