Guest Service Agent ( F&B )

Role Overview

Guest Service Agent (F&B) at Hilton. This role delivers food and beverage service to hotel guests, creating memorable experiences through exceptional hospitality.

Role Purpose

Provide outstanding food and beverage service by delivering guest orders efficiently, maintaining menu knowledge, managing service stations, and upholding health and safety standards to enhance the guest stay.

Key Responsibilities

Guest Engagement

• Bring an upbeat and friendly attitude to all guest interactions.
• Proactively look for ways to make each guest's meal experience special.
• Delight guests through memorable hospitality interactions.

Menu & Service Knowledge

• Learn the details of all menu items, promotions, and specials.
• Answer guest questions about menu offerings with confidence.
• Help guests make informed ordering decisions.

Order Management & Delivery

• Take food and beverage orders from guests.
• Enter orders into the point-of-sale system accurately.
• Deliver completed orders to guests promptly.
• Pay close attention to detail during order fulfillment.

Station Management

• Maintain the food service station in a fully stocked condition.
• Keep the food service station clean and organized.
• Ensure the service area is ready for efficient operations.

Compliance & Safety

• Maintain compliance with health and safety regulations.
• Adhere to sanitation standards and best practices.
• Comply with alcohol awareness regulations.
• Uphold the highest standards of guest and team member well-being.

Skills & Competencies

• Upbeat and friendly demeanor in guest-facing interactions.
• Attention to detail in order accuracy and execution.
• Ability to learn and retain menu information quickly.
• Efficiency in serving and managing multiple guests simultaneously.
• Knowledge of point-of-sale systems.
• Commitment to Hospitality, Integrity, Leadership, Teamwork, Ownership, and focus on the Now.