Guest Service Agent

Role Overview

Guest Service Agent at Anantara Downtown Dubai, a global luxury hotel and resort brand rooted in Thai culture.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Founded in 2001 in Thailand, the company has expanded across the world, welcoming guests in captivating locales from pristine beaches and private islands to ancient sites and vibrant metropolises.

Role Purpose

Provide expert guest services in a courteous manner throughout the guest journey, from reservation and registration through checkout, ensuring every stay leaves a lasting positive impression.

Key Responsibilities

Guest Services

• Greet and register guests upon arrival.
• Provide outstanding guest service during their stay.
• Handle all guest enquiries, requests and comments promptly and efficiently.
• Settle guest accounts upon completion of their stay.

Reservations & Front Office

• Take reservations.
• Manage front office operations.

Qualifications & Experience

• Prior experience in hotel front office operations is preferred.
• Fluency in English is required.

Skills & Competencies

• Strong focus on customer service.
• Excellent communication skills.
• Computer skills in Microsoft Office.
• Experience with current Property Management Systems (PMS) is preferred.

Additional Information

• Must be able to work shifts, weekends and public holidays.