Guest Service Agent

Role Overview

Guest Service Agent at Banana Island Resort Doha By Anantara, operated by Minor Hotels, located in Doha, Qatar.

Company Overview

Minor Hotels is an international hotel owner, operator and investor with a portfolio of over 530 properties across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The company operates properties under the brands Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.

Role Purpose

To provide expert guest services in a courteous manner, managing all aspects of the guest journey from reservation through checkout while ensuring satisfaction and addressing inquiries, requests and comments promptly and efficiently.

Key Responsibilities

Guest Services

• Provide expertise services in a courteous manner
• Greet and register guests upon arrival
• Handle all guest enquiries, requests and comments promptly and efficiently
• Deliver outstanding guest service throughout their stay
• Settle guest accounts upon completion of stay

Reservations & Operations

• Take reservations from prospective guests

Qualifications & Experience

• Prior experience in hotel front office operations is preferred
• Strong focus on customer service

Skills & Competencies

• Excellent communication skills
• Fluency in English is required
• Computer skills in Microsoft Office
• Experience with current Property Management Systems (PMS) is preferred

Additional Information

• Must be able to work shifts, weekends and public holidays