Guest Service Agent

Role Overview

Guest Service Agent at Anantara Downtown Dubai, Anantara Hotels & Resorts, located in Dubai.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand. The brand embodies an intrinsic sense of authentic hospitality inspired by the Sanskrit word meaning "without end," which represents freedom, movement, and harmony. The company operates across captivating locations worldwide, from pristine beaches and private islands to ancient sites and vibrant metropolises.

Role Purpose

Provide expert guest service in a courteous manner throughout the guest journey, from reservation and check-in through account settlement, ensuring every guest interaction leaves a lasting impression.

Key Responsibilities

Guest Services

• Handle all guest enquiries, requests and comments promptly and efficiently.
• Provide outstanding guest service during guest stays.
• Ensure guest satisfaction throughout their hotel experience.

Operations

• Take reservations from prospective guests.
• Greet and register guests upon arrival.
• Settle guest accounts upon completion of stay.

Qualifications & Experience

• Prior experience in hotel front office operations is preferred.
• Fluency in English is required.

Skills & Competencies

• Strong focus on customer service.
• Excellent communication skills.
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.

Additional Information

• Ability to work shifts, weekends and public holidays required.