Job description
Role Overview
Guest Room Attendant at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, approximately 50 miles from Dubai International Airport. The resort is set to open in 2027.
Company Overview
Wynn Al Marjan Island will be the first integrated resort in the UAE. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center. Wynn Resorts is among the most renowned and celebrated brands in the global hospitality industry.
Role Purpose
The Guest Room Attendant supports the Hotel Housekeeping team by maintaining guest rooms and suites to resort standards, ensuring guest satisfaction through attentive service, and upholding the cleanliness and safety protocols that define a Forbes 5-Star property.
Key Responsibilities
Attendance & Compliance
- Report on time wearing the correct uniform and name tag as per company policy.
- Attend shift-start briefings in designated areas led by your supervisor.
- Be ready for flexible shifts and complete all assigned tasks using the task device properly.
- Willingness to work flexible hours, including weekends and public holidays.
Room Servicing & Maintenance
- Prepare and replenish assigned guest rooms and suites to resort standards.
- Perform full room servicing including dusting, linen changes, vacuuming, and amenity replenishment.
- Use and maintain chemicals, supplies, and equipment according to resort guidelines.
- Manage mobile supplier/collector carts carefully to avoid corridor damage.
- Maintain cleanliness and comply with health, safety, and hygiene policies.
Safety & Hazard Management
- Operate machinery safely and maintain a hazard-free environment.
- Protect hotel property in your work area and report any issues.
- Report malfunctions, lost items, unusual behavior, and participate in inventory when required.
Guest Service & Communication
- Anticipate guest needs, respond promptly, and personalize interactions using guest names.
- Be familiar with hotel services and local attractions to assist guest inquiries.
Training & Standards
- Be aware of company values, behavior and actions, like Forbes 5-Star Classification.
- Be fully trained on resort standards and daily task procedures.
Qualifications & Experience
- Previous Hotel experience as Guest Room Attendant of at least 2 years.
- High School diploma, vocational training, and/or 1-year work experience.
- Experience in a luxury hotel or resort setting.
Skills & Competencies
- Fluent in English; additional languages are a plus.
- Ability to work in a fast-paced, multicultural environment.
Additional Information
- Salary paid in Dirhams (AED), the local currency of the UAE.
- Excellent leave policy.
- Healthcare package.
- Incentive programs and other employee benefits.