Guest Relations Manager

Role Overview

Guest Relations Manager at Anantara Downtown Dubai, a global luxury hotel and resort brand rooted in Thai culture.

Company Overview

Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand, rooted in Thai culture with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', the brand embodies freedom, movement, and harmony. Anantara operates across the world in captivating locales including pristine beaches, private islands, ancient sites, and vibrant metropolises.

Role Purpose

To anticipate guest needs and deliver exceptional guest relations services that reflect Anantara's commitment to authentic hospitality, ensuring every guest journey leaves a lasting impression.

Key Responsibilities

Guest Relations & Service Delivery

• Anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
• Oversee the service and attitude with which guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
• Be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

Knowledge & Information

• Maintain complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.

Guest Satisfaction & Follow-up

• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow-up is completed on a timely basis.

Team Leadership & Coordination

• Develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings and meetings and pass on all information to team members.

Qualifications & Experience

• College degree in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Experience with Front Office Systems.

Skills & Competencies

• Excellent communication skills.
• Proficient in English, both written and spoken.