Guest Experience Expert-Telephone Operator

Role Overview

Guest Experience Expert-Telephone Operator at Marriott International. This role is responsible for delivering exceptional guest services through telephone operations and in-person interactions during guests' stays.

Role Purpose

To create memorable and unique guest experiences by delivering a wide range of services that guide guests through their entire stay, including processing operational needs, addressing requests, completing reports, and sharing local area information.

Key Responsibilities

Guest Services

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests.
• Take initiative to move about the property and do what needs to be done.
• Make transactions feel like part of the guest experience.

Operations & Administration

• Complete required reports.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.

Professional Standards

• Create and maintain a safe workplace.
• Follow company policies and procedures.
• Ensure uniform, personal appearance, and communications are professional.
• Perform other reasonable job duties as requested.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Skills & Competencies

• Ability to stand, sit, or walk for extended periods.
• Capacity to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Hands-on approach to work.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.