Guest Experience Expert / Saudi

Role Overview

Guest Experience Expert at Marriott in Saudi Arabia. The role focuses on delivering memorable and unique guest experiences throughout their entire stay, empowering team members to take initiative and address guest needs proactively.

Role Purpose

Build and deliver memorable guest experiences by guiding guests through their entire stay, processing operational needs, addressing requests, completing reports, and sharing local area highlights. Make transactions feel like part of the experience rather than routine procedures.

Key Responsibilities

Guest Service Delivery

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and complete related transactions.
• Address guest requests and resolve issues as they arise.
• Share highlights and information about the local area with guests.

Operational Standards

• Create and maintain a safe workplace environment.
• Follow all company policies and procedures consistently.
• Maintain confidentiality of guest and company information.
• Protect company assets and property.
• Uphold quality standards in all guest interactions.
• Ensure professional uniform, personal appearance, and communications at all times.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.

Skills & Competencies

• Ability to stand, sit, or walk for extended periods.
• Capacity to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Initiative and proactive problem-solving.
• Guest service orientation and hospitality mindset.

Additional Information

• Position requires hands-on work and movement throughout the property.
• Reasonable job duties as requested may be assigned.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.