Guest Experience Expert

Role Overview

Guest Experience Expert at Marriott. This position is based at a Marriott property. The role focuses on delivering memorable and unique guest experiences throughout their entire stay.

Role Purpose

To build and deliver experiences that are memorable and unique by taking initiative to provide a wide range of services that guide guests through their entire stay. The Guest Experience Expert is empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing highlights of the local area.

Key Responsibilities

Guest Services & Experience

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests.
• Make transactions feel like part of the experience.
• Share highlights of the local area with guests.

Operations & Standards

• Maintain a safe work place.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Complete reports as required.
• Maintain professional uniform, personal appearance, and communications.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.

Additional Information

• Guest Experience Experts will be on their feet and moving around, required to stand, sit, or walk for extended time.
• Must be able to take a hands-on approach to work, including the ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Other reasonable job duties as requested.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.