Guest Experience Expert

Role Overview

Guest Experience Expert at Marriott International. This role is based at a Marriott hotel property.

Company Overview

Marriott International is a global hospitality company committed to being an equal opportunity employer and fostering an environment where the unique backgrounds of associates are valued and celebrated. Marriott Hotels strives to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar around the globe. JW Marriott, part of Marriott International's luxury portfolio, consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW Marriott believes associates come first and creates opportunities for training, development, recognition, and a place to pursue passions in a luxury environment with a focus on holistic well-being.

Role Purpose

Build and deliver a memorable and unique experience for guests throughout their entire stay by taking the initiative to provide a wide range of services, process operational needs, address guest requests, complete reports, and share highlights of the local area. Make transactions feel like part of the experience.

Key Responsibilities

Guest Service Delivery

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests promptly.
• Share highlights and information about the local area with guests.
• Make transactions feel like part of the overall guest experience.

Operational Excellence

• Complete required reports accurately and on time.
• Maintain a safe workplace and follow all company policies and procedures.
• Protect company assets and uphold quality standards.
• Move about the property as needed to accomplish work.

Professional Standards

• Maintain confidentiality regarding guest and company information.
• Ensure uniform, personal appearance, and communications are professional at all times.

Qualifications & Experience

• High school diploma or G.E.D. equivalent preferred.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Additional Information

• Role requires extended periods on feet (standing, sitting, or walking).
• Hands-on approach to work required, including ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Other reasonable job duties as requested.
• Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.