Guest Experience Expert

Role Overview

Guest Experience Expert at Marriott International. This role is based at a Marriott property location (specific location to be confirmed with recruiter).

Role Purpose

Build memorable and unique experiences for guests throughout their stay by delivering a wide range of services, processing operational needs, addressing requests, and empowering guests to feel that every transaction is part of their overall experience.

Key Responsibilities

Guest Service Delivery

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and guest requests.
• Address guest inquiries and concerns with initiative and problem-solving.
• Share highlights and recommendations about the local area.

Operations & Administration

• Complete required reports and documentation.
• Move about the property space independently to accomplish tasks as needed.
• Maintain a safe workplace and follow all company policies and procedures.
• Protect company assets and maintain confidentiality.
• Uphold quality standards in all interactions and transactions.

Professional Standards

• Maintain a professional uniform, personal appearance, and communication style.
• Perform reasonable job duties as requested by management.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Skills & Competencies

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Initiative and hands-on work approach.
• Guest service orientation.
• Attention to detail and quality.

Additional Information

• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.