Guest Experience Expert

Role Overview

Guest Experience Expert at Marriott International. The role is based at a Marriott property and focuses on delivering memorable and unique experiences throughout a guest's stay.

Role Purpose

Deliver a wide range of services that guide guests through their entire stay, processing operational needs, addressing requests, and creating transactions that feel like part of the guest experience rather than routine procedures.

Key Responsibilities

Guest Services

• Deliver a wide range of services that guide guests through their entire stay.
• Process guest requests and operational needs.
• Address guest inquiries and concerns.
• Share highlights of the local area with guests.

Operations

• Complete required reports and documentation.
• Maintain a safe workplace.
• Follow company policies and procedures.
• Protect company assets.
• Uphold quality standards.

Professional Standards

• Maintain confidentiality.
• Ensure uniform, personal appearance, and communications are professional.
• Take initiative to move about the property and address what needs to be done.

Physical Requirements

• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Take a hands-on approach to work.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.