Guest Experience Expert (Front Desk Agent)

Role Overview

Guest Experience Expert (Front Desk Agent) at Marriott.

Role Purpose

Deliver memorable and unique guest experiences throughout their entire stay by processing operational needs, addressing requests, completing reports, and sharing local area highlights. The role empowers team members to take initiative and move about their space to accomplish what needs to be done, making transactions feel like part of the overall experience.

Key Responsibilities

Guest Services

• Deliver a wide range of services that guide guests through their entire stay.
• Process guest check-in and check-out.
• Address guest requests and resolve issues as they arise.
• Share highlights of the local area with guests.

Operations & Administration

• Process operational needs.
• Complete required reports.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Standards & Compliance

• Create and maintain a safe work place.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Ensure uniform, personal appearance, and communications are professional.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.

Skills & Competencies

• Ability to stand, sit, or walk for extended periods.
• Hands-on approach to work.
• Guest service orientation.

Additional Information

• This position requires being on feet and moving around throughout the shift.