Job description
Role Overview
Guest Experience Expert at Marriott International, Sheraton Hotels & Resorts. This is an entry-level position based at a Sheraton property.
Company Overview
Sheraton Hotels & Resorts is part of the Marriott International portfolio, operating in more than 400 communities around the world since 1937. The brand is committed to creating a sense of belonging and connecting guests through engaging experiences and thoughtful service.
Role Purpose
Build and deliver memorable and unique experiences for guests throughout their stay. Guest Experience Experts take initiative to guide guests through all aspects of their visit, processing operational needs, addressing requests, and sharing local knowledge while empowering themselves to move about the property and do what needs to be done.
Key Responsibilities
Guest Service Delivery
- Deliver a wide range of services that guide guests through their entire stay.
- Process operational needs and address guest requests promptly.
- Make transactions feel like part of the memorable experience.
- Share highlights of the local area with guests.
Operational Standards
- Maintain a safe workplace for all associates.
- Follow company policies and procedures consistently.
- Maintain confidentiality of sensitive information.
- Protect company assets.
- Uphold quality standards in all interactions and deliverables.
- Complete required reports and documentation.
- Ensure uniform, personal appearance, and communications are professional.
Qualifications & Experience
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Skills & Competencies
- Ability to stand, sit, or walk for extended periods.
- Hands-on approach to work, including moving, lifting, carrying, pushing, pulling, and placing objects weighing 10 pounds or less without assistance.
- Team player mentality with excitement for delivering meaningful guest experiences.
Additional Information
Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company actively fosters an environment where the unique backgrounds and experiences of associates are valued and celebrated.