Guest Attendant - Spa Operations

Role Overview

Guest Attendant - Spa Operations at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, approximately 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, beach club, multiple swimming and wading pools, a five-star spa, salon, shopping promenade, and celebrations and events center.

Role Purpose

Support spa operations by delivering exceptional guest experiences, maintaining Forbes Five-Star standards, and ensuring all spa facilities remain clean, well-organized, and welcoming for guests.

Key Responsibilities

Guest Service & Support

• Greet guests warmly and escort them to treatment rooms, relaxation areas, or changing facilities.
• Respond promptly and professionally to guest inquiries and requests.
• Support therapists and spa reception with operational needs such as room turnover, guest requests, and product replenishment.

Facility Maintenance & Cleanliness

• Maintain cleanliness and presentation of all spa areas including treatment rooms, wet areas, lounges, and locker rooms.
• Prepare treatment rooms with necessary supplies, linens, and amenities before and after each session.
• Ensure towels, robes, and other guest amenities are stocked and presented neatly.
• Uphold hygiene and safety standards in accordance with company and local health regulations.

Inventory & Operations

• Monitor and maintain spa inventory including linens, beverages, and retail products.
• Assist in setting up and breaking down for spa events or promotions.

Reporting & Communication

• Report maintenance issues or guest concerns to the Spa Supervisor or Manager.

Qualifications & Experience

• Previous experience in hospitality, wellness, or customer service preferred.
• Basic knowledge of spa services and wellness practices is an advantage.

Skills & Competencies

• Strong interpersonal and communication skills.
• Professional appearance and demeanor.
• Attention to detail and commitment to cleanliness.
• Ability to stand, walk, bend, and lift for extended periods.
• Comfortable working in humid or wet environments such as steam rooms and pools.
• Ability to work in a fast-paced, team-oriented environment.

Additional Information

• Flexibility to work weekends, holidays, and varied shifts.
• Salary paid in Dirhams (AED).
• Excellent leave policy.
• Healthcare package and incentive programs.
• Additional employee benefits offered.