Groups Coordinator

Role Overview

Groups Coordinator (Group, Conference and Events Sales Coordinator) at Hilton. Location not specified in source.

Role Purpose

Secure and coordinate group event bookings for meetings and group accommodations while delivering memorable experiences. Serve as the primary point of contact from contract through event execution, managing all details that ensure seamless service across sales and operations.

Key Responsibilities

Sales Development

• Drive group sales by responding to incoming inquiries and securing sales for meetings and group accommodations of 10–50 rooms (varies per hotel), including meeting space, food & beverage, and ancillary services.
• Generate new leads through outbound prospecting, qualifying opportunities, and converting business through proposal writing and tailored sales strategies.
• Conduct engaging site inspections and hotel tours, highlighting key spaces and services that align with client needs.
• Negotiate and close contracts using discretion and authority to agree pricing, terms, and agreements with clients and vendors.

Client & Event Management

• Manage client relationships by serving as the primary point of contact from contract to event execution.
• Coordinate group details including room blocks, food and beverage arrangements, billing, performance clauses, and affiliate revenue opportunities.
• Manage event documentation by inputting and updating event details in booking systems, coordinating site visits, and arranging VIP services.
• Prepare and distribute documents including Banquet Event Orders (BEOs), group resumes, menus, diagrams, and post-event reports to ensure alignment across teams.

Operations & Collaboration

• Stay organized and detail-focused by prioritizing tasks, managing timelines, and maintaining accurate records to support high-quality service and operational efficiency.
• Collaborate across teams by partnering with Operations, Catering, and Revenue teams to ensure seamless transition from sales to service.

Additional Information

• Full details are available on the employer's original posting.