Global Community Manager

Role Overview

Global Community Manager at Bybit. Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, established in 2018 and serving over 80 million users across more than 200 countries and regions.

Company Overview

Bybit is powered by world-class technology and a user-first mindset, delivering a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3. The company is backed by a global team of ambitious builders, problem-solvers, and innovators, fostering a high-performance and fast-moving environment. Bybit is supported by 24/7 multilingual customer service and is recognized as one of the most trusted and transparent platforms in the digital asset industry.

Role Purpose

You will manage global and local ambassadors and lead online events, recurring engagement, and launch communications across Bybit's official global community channels. You will keep discussions useful and safe while coordinating with regional teams that lead local channels.

Key Responsibilities

Community Program Management

• Own a calendar of recurring community activities and product discussions across crypto, trading, payments, and Bybit's wider financial platform.
• Manage global and local ambassador programs, including recruiting and onboarding ambassadors, training them on products and moderation standards, reviewing performance, and coordinating rewards and payments.
• Work with regional teams on local briefs and market-specific activations.

Events and Activations

• Plan and deliver global AMAs, educational sessions, launch activations, and community events.
• Manage briefs, schedules, approvals, hosts, rewards, and post-event reviews.
• Run online events from planning through reporting, including approvals, budget or reward tracking, and follow-up.

Communications and Moderation

• Coordinate approved announcements and product updates in global Telegram, Discord, and other official community channels.
• Check links, timing, market eligibility, and coverage before publishing.
• Engage with members, answer common questions, and moderate discussions.
• Route product or account issues to the right teams.
• Spot scams and impersonation attempts and escalate them promptly.

Regional Coordination

• Work with regional teams to adapt global initiatives to local community needs.
• Share approved materials and maintain clear handovers while regional teams own their local channels.

Analytics and Reporting

• Track member participation, event results, channel engagement, recurring questions, and sentiment.
• Turn findings into concise reports and practical recommendations.
• Use community data and member feedback to assess results and improve future activity.

Operations

• Keep event calendars, moderation and publishing workflows, tool access, and handover notes organized so global coverage is reliable across time zones.

Qualifications & Experience

• Two to four years of hands-on community management experience in fintech, digital assets, crypto, or consumer finance.
• Direct responsibility for ambassador or community leader programs.
• Examples of events you have run and measured.
• Experience running online events from planning through reporting.

Skills & Competencies

• Strong working knowledge of Telegram and Discord, Reddit including moderation practices, bots, and announcement workflows.
• Ability to explain trading, earning, payments, and market topics clearly and accurately without giving personal financial advice.
• Excellent written and spoken English.
• Sound judgment in difficult conversations.
• Ability to work across cultures, teams, and time zones.
• Comfort using community data and member feedback to assess results.

Additional Information

Nice to Have

• Experience supporting multilingual communities.
• Experience improving community operations with moderation and publishing tools.

Benefits

• Study Growth Fund supporting professional development and continuous learning.
• Internal Events including regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration as part of a diverse, international team working alongside colleagues from around the world.
• Career Advancement with access to opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility with long-term development support and internal job opportunities to help build your career path.

Availability

• Availability for agreed launch and event windows across time zones.