General Manager

Role Overview

General Manager at Al Gahwa Al Arabiya, leading coffee retail operations across multiple locations in the United Arab Emirates. This is a senior leadership role for a results-driven professional to drive operational excellence, business growth, and profitability.

Role Purpose

Oversee all aspects of the company's coffee shop operations, ensuring exceptional customer experiences, maintaining the highest quality standards, and leading cross-functional teams to achieve strategic business objectives.

Key Responsibilities

Operations Management

• Lead and manage the overall operations of all coffee shop locations.
• Oversee daily business operations, including store performance, staffing, inventory, procurement, maintenance, and quality control.
• Establish and monitor operational policies, procedures, and performance standards.
• Ensure consistent delivery of outstanding customer service and operational excellence across all branches.

Strategy & Business Growth

• Develop and execute business strategies to increase sales, profitability, and market presence.
• Identify opportunities for business expansion, new product development, and process improvement.
• Analyze sales, operational, and financial performance, and implement continuous improvement strategies.

Financial Management

• Prepare and manage annual budgets, financial forecasts, and cost-control initiatives.
• Monitor financial performance and implement cost-control strategies.

Team Leadership & Development

• Recruit, train, mentor, and develop management teams and employees to build a high-performance culture.
• Lead and inspire teams in a fast-paced, customer-focused environment.

Compliance & Governance

• Ensure compliance with UAE regulations, health and safety requirements, food safety standards, and company policies.

Stakeholder Management & Reporting

• Work closely with suppliers and business partners to ensure uninterrupted product availability and operational efficiency.
• Prepare management reports and present operational updates and strategic recommendations to senior leadership.

Qualifications & Experience

• Bachelor's degree in Business Administration, Hospitality Management, Food & Beverage Management, or a related field (preferred).
• 5–10 years of proven experience in a senior management role within the coffee shop, café, or coffee industry.
• Demonstrated success in managing multiple coffee shop locations and leading large operational teams.
• Experience in developing business strategies and achieving revenue and profitability targets.

Skills & Competencies

• Strong understanding of coffee shop operations, specialty coffee standards, inventory management, procurement, budgeting, and financial performance.
• Excellent leadership, organizational, analytical, and decision-making skills.
• Strong communication and interpersonal skills with the ability to lead and inspire teams.
• Proficiency in operational reporting, performance analysis, and business planning.
• Ability to thrive in a fast-paced, customer-focused environment.

Additional Information

• Competitive salary based on qualifications and experience.
• Employment visa provided in accordance with UAE Labour Law.
• Annual leave and other benefits as per UAE Labour Law and company policy.
• Professional growth and career advancement opportunities.
• Dynamic and collaborative work environment with a growing organization.