General Manager

Role Overview

General Manager at OfinityHealth. The role is based in Dubai and is recruited through Hospitality360, which specializes in placing talent within hotels, resorts, cruise lines, and restaurants.

Role Purpose

Provide the vision, innovation, leadership, and business management necessary for the successful operation of catering services. Hold responsibility for all aspects of catering operations, including strategic planning, financial planning, Board of Directors relationships, and management and development of all organizational activities.

Key Responsibilities

Strategic Planning & Business Management

• Set, monitor, and achieve strategic goals with clarity and precision.
• Develop new and unique ways to improve catering operations and generate new opportunities.
• Deliver creative and innovative solutions to enhance organizational performance.

Financial & Commercial Operations

• Oversee financial planning for the catering services.
• Run a successful commercial catering business.
• Manage contracts with strong negotiation skills.

Leadership & Personnel Management

• Inspire and lead staff effectively.
• Relate to individual team members in a friendly and approachable manner.
• Manage multiple priorities effectively and multitask across competing demands.

Stakeholder Relations

• Build strong, effective relationships and partnerships with a broad range of stakeholders.
• Maintain relationships with the Board of Directors of the group.

Customer Service & Operations

• Maintain strong customer service standards.
• Demonstrate adaptability and flexibility in responding to operational needs.
• Solve problems with initiative and a self-starting approach.

Communication & Administration

• Demonstrate excellent interpersonal, written, and oral communication skills.
• Maintain proven strong administrative skills with attention to detail.
• Negotiate contracts effectively.

Qualifications & Experience

• Master's Degree qualification required.
• Minimum 20 years' experience in a General Manager role within a catering operation of similar or greater scale and complexity.
• Proven track record of running a successful commercial catering business.
• A relevant qualification will be highly advantageous.

Skills & Competencies

• Strategic planning capability with ability to clearly set, monitor, and achieve goals.
• Creative and innovative thinking with ability to develop new and unique improvements.
• Leadership and personnel skills with ability to inspire and relate to staff.
• Strong customer service skills.
• Adaptability and flexibility in response to operational demands.
• Strong negotiation skills.
• Self-starting approach, initiative-taking, and problem-solving capability.
• High degree of energy, enthusiasm, and creativity.
• Proven strong administrative skills with attention to detail.
• Ability to multitask and manage multiple priorities effectively.
• Excellent interpersonal, written, and oral communication skills.
• Effective contract negotiation skills.
• Ability to build strong, effective relationships and partnerships with a broad range of stakeholders.