General Manager

Role Overview

General Manager at Al Gahwa Al Arabiya L.L.C, a specialty coffee and food & beverage hospitality company. Position requires 15+ years of relevant industry experience.

Role Purpose

Lead and oversee all specialty coffee, food & beverage, customer service, and hospitality operations across multiple branches. Drive sales growth, improve profitability, ensure operational excellence, and identify new business opportunities while maintaining high customer service and hospitality standards.

Key Responsibilities

Operations Management

• Manage daily operations across multiple branches to ensure smooth and efficient execution.
• Oversee overall company operations and ensure all branches run efficiently.

Leadership & Team Management

• Lead and manage teams with excellent leadership and team-management skills.
• Establish strong communication and decision-making practices across the organization.

Sales & Business Development

• Drive sales growth and improve profitability to achieve business targets.
• Identify and develop new business opportunities.
• Develop and execute business development strategies.

Customer Service & Standards

• Maintain strong customer service and hospitality standards across all operations.
• Ensure adherence to hospitality best practices.

Qualifications & Experience

• 15+ years of relevant experience in Specialty Coffee, Food & Beverage, Customer Service, or Hospitality.
• Proven experience managing multiple branches and overall company operations.
• Strong knowledge of the specialty coffee and food & beverage industry.

Skills & Competencies

• Excellent leadership and team management abilities.
• Strong sales and business development skills.
• Excellent communication, decision-making, and problem-solving skills.
• Strong organizational skills.
• Hands-on, professional, and results-oriented approach.
• Proven ability to identify and capitalize on business opportunities.

Additional Information

• Candidates available to join immediately or on short notice are preferred.
• Competitive salary package based on experience.
• Attractive company benefits.
• Employment visa and medical benefits as per UAE Labor Law.
• Other applicable benefits in accordance with UAE Labor Law.