Future Career Opportunity - Attraction Assistant Manager - Taif

Role Overview

Attraction Assistant Manager position at SEVEN in Taif, responsible for leading daily operations of the attraction within the Attractions department.

Role Purpose

Lead the daily operations of the attraction, ensuring smooth and efficient execution while meeting high guest service standards. Manage procurement, inventory, budgeting, scheduling, and business planning while ensuring operational compliance, safety, and financial success through effective team leadership and exceptional guest experience delivery.

Key Responsibilities

Strategy and Planning

• Develop and implement operational strategies for the offering aligned with the overall Attractions department strategy.
• Collaborate with Attractions GM to assess future needs of the attraction, including new offerings, services, and enhancements, and translate these into actionable plans.
• Conduct market analysis to inform business plan development, identifying trends and opportunities to maximize revenue and guest engagement.
• Monitor and evaluate offering performance, making data-driven decisions to enhance efficiency and guest experience.
• Set and review long-term plans to align with SEVEN's strategy and guest needs.
• Identify process improvements and explore new opportunities to enhance offerings and reduce costs.

Procurement and Inventory Management

• Oversee the procurement process for all goods and services required for the attraction, ensuring timely delivery and cost-effective sourcing.
• Manage inventory control processes, including receiving goods, tracking inventory levels, and maintaining accurate records to prevent shortages or overstocking.
• Establish relationships with vendors and suppliers to ensure consistent and reliable supply of goods necessary for attraction operations.

Stakeholder Relations

• Build and maintain strong relationships with key internal stakeholders, including Attractions GM, other department managers, and staff members to ensure effective communication and coordination.
• Represent the offering in cross-functional meetings, ensuring the offering's needs and challenges are addressed.
• Engage with external stakeholders, such as suppliers and partners, to secure resources and support for operational needs.

Budget and Financial Management

• Oversee the budgeting process for the offering, ensuring alignment with departmental financial goals and SEVEN's overall budgetary policies.
• Monitor expenditure throughout the fiscal year, ensuring all spending is in line with the approved budget and identifying opportunities for cost savings.
• Manage the financial performance of the attraction, ensuring that revenue targets are met and costs are controlled within budget.
• Prepare detailed financial reports, including budget forecasts, actuals, and variance analyses for review by senior management.
• Collaborate with the finance team to ensure the accuracy of financial records and compliance with SEVEN's financial policies and audit requirements.
• Provide regular financial reports to Attractions GM, highlighting any variances and proposing corrective actions where necessary.

Scheduling and Resource Management

• Oversee the scheduling of staff and resources to optimize operational efficiency while controlling costs and maintaining high service standards.
• Develop and maintain efficient scheduling systems for staff, attractions, and events to optimize resources and ensure seamless operations.
• Coordinate staff schedules to ensure optimal coverage and productivity, addressing any staffing issues promptly.
• Work closely with the HR team to ensure that all shifts are adequately staffed and employee scheduling adheres to labor laws and internal policies.
• Monitor resource allocation to ensure the attraction operates within the established budget and staffing plan.

Governance and Compliance

• Develop and implement operational policies and procedures for the offering, ensuring compliance with SEVEN's standards and regulations.
• Lead risk management initiatives to identify potential operational challenges and develop contingency plans to mitigate risks.
• Ensure that all health and safety regulations are strictly adhered to, promoting a safe and secure environment for both guests and staff.
• Adhere to Service Level Standards.

People Management

• Direct the recruitment, training, and performance management of the team, ensuring that all staff members are equipped to deliver exceptional service.
• Foster a culture of continuous improvement and professional development within the team, providing coaching and mentorship as needed.
• Conduct regular performance evaluations, providing constructive feedback and setting clear goals for team members.
• Cultivate an inclusive work environment where team members are engaged, motivated, and supported in their roles.

Daily Operations Management

• Oversee the day-to-day operations of the offering, ensuring all activities are executed smoothly and efficiently.
• Manage inventory levels, ensuring that all necessary supplies are available to meet operational demands.

Optimization and Innovation

• Identify and implement opportunities for operational efficiency and cost-effectiveness within the offering.
• Collaborate with Attractions GM and other managers to innovate and improve offerings and processes.
• Stay updated on industry trends and best practices, ensuring that SEVEN's operations remain competitive and innovative.

Guest Experience

• Lead efforts to ensure all guest interactions are positive and welcoming.
• Address and resolve guest complaints promptly, implementing solutions to enhance satisfaction and build loyalty.
• Monitor guest feedback and performance metrics, using insights to continuously improve the overall guest experience.

Qualifications & Experience

Education

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Experience

• 5+ years of relevant experience in operations management within the entertainment or hospitality sectors.
• Proven track record of managing large teams and complex operations in a guest-facing environment.
• Experience in optimizing operations for efficiency and guest satisfaction, with a strong focus on innovation and continuous improvement.

Professional Certifications

• Certification in Operations Management or Project Management is preferred.

Skills & Competencies

• Financial analysis and budget management.
• Inventory control and procurement.
• Team leadership and people management.
• Operational efficiency optimization.
• Guest experience and service excellence.
• Risk management and compliance.
• Data-driven decision making.
• Cross-functional collaboration and communication.
• Innovation and continuous improvement.

Additional Information

Physical Requirements

• Must be able to work independently and perform manual handling tasks, including lifting up to 5kg.

Key Working Relationships

Internal interactions: Attractions Manager, Operations team, Finance Department, HR Department.

External interactions: Suppliers and Vendors, External Partners, Local Authorities.