Job description
Role Overview
Front Office Supervisor at Hilton. You will supervise daily front office operations and deliver memorable guest experiences by leading your team with warmth and hospitality.
Company Overview
Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates a suite of world-class brands and maintains an award-winning workplace culture recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune.
Role Purpose
As a Front Office Supervisor, you spread the light and warmth of hospitality by ensuring smooth guest check-ins, check-outs, and service delivery. You lead the front office team, resolve guest issues, and maintain operational efficiency across the lobby and front desk.
Key Responsibilities
Team Leadership & Development
- Lead team members in performing all front office procedures.
- Create team schedules and assign tasks.
- Lead pre-shift meetings.
- Provide training, guidance, and in-the-moment feedback.
Guest Service & Issue Resolution
- Respond to guest inquiries and concerns directly.
- Support team members in handling complex or escalated issues.
- Deliver memorable experiences that enhance every guest stay.
Operations Management
- Monitor guest traffic in the lobby.
- Adjust team coverage in real time to maintain service efficiency.
- Ensure smooth check-ins and check-outs.
Special Projects
- Lead department initiatives or ad-hoc assignments.
Additional Information
Hilton's core values for success include a passion for spreading the light and warmth of hospitality, acting with integrity, inspiring others through leadership, driving teamwork, maintaining ownership and accountability, and bringing urgency and discipline to every moment.