Job description
Role Overview
Front Office Supervisor at Accor, Sofitel Dubai Downtown, located in Downtown Dubai.
Company Overview
Sofitel Dubai Downtown is a luxury 5-star hotel located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk. The hotel features 31 floors of artistically designed rooms and suites, chic restaurants, trendy bars, and an infinity pool terrace with spectacular views over the Dubai skyline and Arabian Gulf. The hotel combines French elegance and contemporary sophistication, offering air-conditioned rooms, free private parking, flat-screen TVs with satellite channels, sitting areas in certain rooms, and private bathrooms in every room.
Accor is a worldwide leader in hospitality that supports employee growth and learning, welcoming team members as they are and enabling them to find a job and brand that matches their personality.
Role Purpose
Lead and supervise the entire front office team to achieve the highest standards of service excellence in accordance with company guidelines, ensuring hotel standards and procedures are fully known and followed across all front office operations.
Key Responsibilities
Operations & Supervision
- Supervise front office operations, including Reception, CID, and Guest Relations.
- Ensure that hotel standards and procedures are fully known and followed.
- Daily implement and control the checklists.
- Ensure appropriate stock levels for smooth front office operations.
- Prepare requisitions accordingly.
- Ensure a proper handover between shifts.
Guest Service
- Ensure that all guests receive a warm welcome and enjoy their stay with the finest personal service.
- Upsell rooms, Food and Beverage outlets, and other facilities whenever opportunities arise.
- Anticipate and meet customer needs.
Team Management & Culture
- Lead and supervise the entire front office team of Heartists.
- Maintain an atmosphere of high morale and happy working relationships among the team.
- Offer assistance at any time in operations.
Continuous Improvement
- Monitor, highlight, and suggest improvements on any dysfunction.
Qualifications & Experience
- Diploma or degree in hospitality.
- At least 2 years of relevant and similar work experience in a hotel.
- Prior experience working with Opera or a related system.
Skills & Competencies
- Strong interpersonal and problem-solving abilities.
- Fluency in English; additional languages are a plus.