Front Office Rooms Controller - Resort Tower

Role Overview

Front Office Rooms Controller – Resort Tower at Wynn Al Marjan Island, located in Ras Al Khaimah, United Arab Emirates.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027, located 50 miles from Dubai International Airport in Ras Al Khaimah. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

The Front Office Rooms Controller supports Resort Tower operations by managing room inventory, optimizing assignments, and coordinating with multiple departments to ensure seamless guest flow, room readiness, and alignment with Forbes Five-Star service standards in a high-volume luxury environment.

Key Responsibilities

Room Inventory & Assignment

• Oversee room inventory and assignment to support high-volume arrivals and departures.
• Monitor real-time room status and prioritize allocations based on guest type, arrival time, and operational needs.
• Optimize room blocking strategy to maximize efficiency, minimize room moves, and support upselling opportunities.
• Handle special requests and room preferences in line with guest profiles and brand standards.

Departmental Coordination

• Coordinate closely with Housekeeping and Facility Management to ensure room readiness and availability.
• Communicate effectively with Front Office, Housekeeping, and other departments to resolve room-related issues promptly.
• Support pre-arrival planning and group or block management.

Front Desk Support

• Support Front Desk operations by managing guest flow and reducing wait times during peak periods.

Systems & Data Management

• Ensure accurate system updates within PMS (Opera Cloud) for room status, availability, and assignments.
• Maintain detailed records and reports related to room inventory and operational performance.

Operational Compliance

• Ensure all decisions align with Forbes Five-Star service delivery and operational efficiency standards.

Qualifications & Experience

• Minimum 3 years of experience in a luxury hospitality environment, preferably within Front Office or Rooms Division.
• Previous experience as a Room Controller, Front Desk Supervisor, or similar role preferred.
• Strong understanding of room inventory management and hotel operations in a high-volume environment.

Skills & Competencies

• Proficiency in Opera Cloud and Microsoft Office.
• Ability to analyze operational data and make real-time decisions.
• Excellent verbal and written communication skills, with professional clarity and attention to detail.
• Strong organizational and multitasking skills with the ability to prioritize under pressure.
• Strong coordination and teamwork skills across multiple departments.

Additional Information

• Ability to work flexible shifts, including weekends, evenings, and public holidays.
• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy, healthcare package, incentive programs, and other employee benefits.