Front Office Receptionist (Emirati Talent)

Role Overview

Front Office Receptionist (Emirati Talent) at Accor, located in Abu Dhabi, United Arab Emirates.

Company Overview

Rixos Premium Saadiyat Island is a luxury resort located on the pristine beach of Saadiyat Island with clear blue waters and fine white sands overlooking the Arabian Gulf. At Accor, we are Heartists — we put our hearts at the center of everything we do and look for opportunities to engage with guests and each other in personal and meaningful ways.

Role Purpose

As the first point of contact for the organization, you will play a crucial role in creating a positive and welcoming environment for visitors, clients, and employees.

Key Responsibilities

Guest and Visitor Management

• Greet and direct visitors, ensuring a warm and professional welcome
• Maintain visitor logs in accordance with security protocols

Communications

• Answer and manage incoming phone calls, emails, and other communications in both Russian and English
• Collaborate with other departments to support overall organizational efficiency

Administrative Support

• Schedule appointments and maintain calendars for executives and meeting rooms
• Handle administrative tasks such as data entry, filing, and document preparation
• Manage incoming and outgoing mail and packages
• Coordinate travel arrangements and process expense reports when required

Facility Management

• Maintain a clean and organized reception area
• Assist with various office management tasks to ensure smooth daily operations

Qualifications & Experience

• High school diploma or equivalent (required)
• Bachelor's degree in Hospitality, Business Administration, or related field (preferred)
• Previous experience as a receptionist or in a similar front office role
• Experience working in a multicultural environment
• Knowledge of hospitality industry practices (preferred)

Skills & Competencies

• Fluency in English and Russian language (both written and spoken); additional languages are a plus
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational and multitasking abilities
• Customer service orientation with a professional and friendly demeanor
• Ability to maintain confidentiality and handle sensitive information with discretion
• Flexibility to adapt to changing priorities and work in a fast-paced environment
• Attention to detail and ability to work independently as well as part of a team

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through Accor Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through Corporate Social Responsibility activities, including Planet 21